Frequently asked questions
- Voice AI from Benian Technologies is a one-time flat-fee build plus monthly operating costs. Plans start at $350/mo (Starter, 300 calls), with Growth at $500/mo (500 calls, bilingual) and Pro at $750/mo (1,000 calls, dedicated AM). Setup is $1,500–$2,000 depending on plan. Benian does not mark up third-party costs (VAPI, models, telephony) — they run on your own accounts.
- Voice AI answers every inbound call in under two seconds using VAPI as the voice runtime. It understands caller intent through natural language, books appointments against your live calendar, answers questions from your knowledge base, logs everything to your CRM, and escalates cleanly to a human when needed.
- Yes. Voice AI reads your live calendar — Google Calendar, Microsoft 365, Calendly, or industry-specific booking systems — offers real open slots, confirms the booking inside the call, and logs it to your CRM with the full transcript and source attribution.
- Yes. Voice AI operates 24/7 with no overflow, hold queues, or capacity limits. After-hours calls are picked up on the first ring with the same quality as business hours. Urgent issues can escalate immediately to on-call phone or Slack.
- Cancel any month — there are no annual contracts. Phone numbers are issued under your billing account and port out with one form. The VAPI workspace, the prompts, the call recordings, and the dashboard data all remain yours. You can keep the agent running on your own account, hand it to another vendor, or shut it down. Nothing is locked behind ours.