Give your customers the care they deserve, 24/7
One intelligent chatbot
All of your channels
Four things that change your week.
Available after hours.
Routine questions can be answered outside your team’s hours using approved sources. Human replies follow your team’s availability.
Fewer repeat questions.
The chatbot handles repeat questions. Your team picks up the ones that need a person.
It knows when to stop.
Questions outside its approved sources are routed to a named person by email or Slack, with the handoff tested before launch.
Your customers’ languages.
We agree the languages your customers need and test common questions and handoffs in each one before launch.
Built In 3 Steps
Plan it
Choose sources, channels, languages and who takes over. We confirm access, acceptance checks and a delivery schedule before work starts.
Build it
A typical build connects your agreed sources and channels, then tests answers and handoffs with your team. The schedule depends on the channel mix.
Tune it
One week of support after launch is included. Keep us on a retainer for ongoing improvements.
Related guides
- Chatbot for enterprisesA bot answers repeat IT, HR and customer questions from documents you approved.
- Ecommerce chatbotShoppers get answers on orders, sizing and shipping at any hour. The rest goes to your team.
- Chatbot for small businessCustomers get answers about your hours, services and policies, even after you close.
- Conversational AI for healthcarePatients get answers on hours, insurance, prep and billing. Anything clinical goes to a person.
- How much does a chatbot cost for a business, and what drives the price?You pay once to build a chatbot and again every month it runs.
- What is conversational AI, and how does it work in customer service?Software that understands customers in their own words and answers by chat or phone, at any hour.