Frequently asked questions
- An automated layer that handles every inbound call, email, form, and SMS that arrives when your team is off. Urgent items page on-call; everything else routes to a morning handoff report.
- You do. During onboarding we codify your triage rules — keywords, caller types, time of day, account size. The AI applies them consistently, escalating only what genuinely needs a person at 2 AM.
- For most service businesses under 100 employees, yes. You keep the same service level without overnight staffing cost. For emergency-heavy industries like hospitals or security, it augments the night team instead of replacing it.