Frequently asked questions
- A piece of software that takes a goal and executes multi-step work to accomplish it — reading context, calling APIs, updating records, and escalating when it hits its limits. Unlike a chatbot, an agent does things instead of just talking.
- Off-the-shelf agents (Sierra, Moveworks, Ada) charge per-seat and run on their cloud. Benian agents are purpose-built for your specific workflow, run on your own infrastructure, and cost a one-time build fee plus monthly ops.
- Fourteen to twenty-one business days from kickoff for a single-purpose agent. Multi-agent systems (inbound + scheduling + escalation) phase out over four to six weeks so the first piece lands in week one.