Last Updated: April 2026
Answer every inquiry is a use case covering multi-channel support AI. Grounded agents handle web chat, email, SMS, WhatsApp, Intercom, and voice from the same knowledge base. Every response is pulled from your docs, FAQs, and policies loaded into Pinecone or Supabase pgvector. Anything outside the corpus is flagged, not guessed.
Guardrails include topic filters, refusal patterns, and routing rules. Every launch passes 50+ adversarial prompts covering jailbreaks, off-policy topics, and edge cases. Human escalation preserves the full transcript, citations, and intent summary when the agent hits frustration, policy limits, or low confidence.
The same agent deploys to web widget, WhatsApp, Intercom, Slack, SMS, and voice through VAPI — one brain, every surface. A monitoring dashboard tracks quality, escalation rates, and cost per conversation in real time. Clients own the vector store, the prompts, and the workflow. Typical build ships in 14–21 business days.
Answer
Every Inquiry
Grounded agents that handle web chat, email, SMS, and voice from the same knowledge base. Every answer is cited, every escalation is clean, and every touch logs back to the CRM.
Grounded agents that handle web chat, email, SMS, and voice from the same knowledge base. Every answer is cited, every escalation is clean, and every touch logs back to the CRM.
What this solution delivers.
Every response is pulled from your docs, FAQs, and policies. No hallucination — anything outside the corpus is flagged, not guessed.
Ingest, guardrail, test, ship
Your docs, FAQs, policies, and product catalog are chunked and embedded into a vector store with metadata for filtering.
Topic filters, refusal patterns, and routing rules are written against your policy team's requirements.
50+ adversarial prompts covering jailbreaks, off-policy topics, and edge cases. Failures get patched before launch.
The agent goes live on web, chat, email, SMS, and voice. A dashboard tracks quality, escalation rates, and cost in real time.
Every touch answered, every edge case caught
Wherever your customers already are
Grounded agents, clean handoffs, one source of truth
